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FAQs


WHERE CAN I SEE YOUR FURNITURE?

Clients are always welcome to visit our Lambertville, NJ studio/showroom.  We’re conveniently located midway between Philadelphia and New York City.  Lambertville, and its sister town New Hope across the river, is a wonderful place to visit—filled with unique stores, art, antiques and galleries, great dining and River views.  The Ivy-League university town Princeton is a 15-minute drive. It’s always best to call or email in advance of a planned visit to make sure that we’re available.  We try to make ourselves available on weekends.  We’re also in the process of setting up a select group of like-minded dealers to carry our products who fundamentally get what we’re all about.  Another venue to see our products is through the various shows we participate in—a schedule of which is posted on our website. We also work with regional and local garden clubs and Junior Leagues throughout the country with “Trunk Show” presentations with a percentage of sales donated to a local charity.  Be sure to check our "SHOWS" menu link for a schedule of where we will be.

WHERE IS YOUR FURNITURE MANUFACTURED?

This is a subject we care a great deal about.  It is a requirement of ours that we are fully 100% “Made in America.”  We take pride in the talent and concern that all of our artisans and craftsmen share with us to produce designs of uncompromising quality and value.  Every component, from our steel legs to our wood post turnings, to our hand-forged taper head lag screws, to our signature tiles, to our engraved name plates, are all fabricated here in the States.  Within our own workshop we do prototyping, machining, assembly and finish.

CAN YOU SPEAK TO THE ENGINEERING OF YOUR DESIGNS?

For us, design and engineering go hand-in-hand, or as we like to say, “God is in the details.”  Each of our products is field-tested for ergonomics and durability.  Our planters are a good illustration of our thoughtful attention to engineering. We offer the only double-wall  box construction with a 24-gauge galvaneal liner with screen drainage to ensure maximum durability and longevity—a standard no other planter offers. The inner ¾” birwood ply liner is machined with lock-miter corner joinery—something you won’t see because it is concealed by the liner.  That say’s something about us—we’re not going to cut corners just because you can’t see something. Do it right, or don’t do it at all. The washers that secure our galvaneal liners are stainless steel with a rubber gasket to prevent rust or corrosion.  Adjustable glides are standard with our planters as are hand-forged iron handles to facilitate moving.  On each of our planters, seating, and tables we make sure that no wood parts are in direct contact with the ground. In short, no detail is too small for us!

ARE YOUR MATERIALS RESPONSIBLY HARVESTED?

Again, another fundamental requirement of ours is to work only with domestic mills that have an established re-forestation program. We value the gift that nature offers and feel it is our responsibility to ensure the continued sustainability for the materials we use.  Our reclaimed wood is frequently sourced from regional and local barns prior to demolition. We fully embrace the notion of re-use that preserves the sacred patina and history of such iconic structures.

DO YOU HAVE A PRINT CATALOGUE?

All of our product information can be found on our website and Facebook link.  Within our website there is a link to download a PDF catalog that will be active soon.  The advantage of the web is that we can readily update information that we cannot do with print. And, we like the idea of being “paperless.” Recognizing that we are in something of a transition with delivery of information, and not wanting to exclude anyone, a print version of our catalog will be available shortly.  There will be a nominal charge for the print catalog to cover printing and postage that is then fully credited toward your first product order.

SHOULD I SUBSCRIBE TO YOUR NEWSLETTER?

We live in a world awash with information so we completely understand if the last thing you want is yet another newsletter dropped in your “in-box.”   Our newsletter is a quarterly publication and alerts you to new products, shows, happenings and special offerings.  It gives you an “inside edge” with the comings and goings at Kensington Smith.  If that sounds like it might be of interest then by all means subscribe.  We only ask for your name and email and at this we safeguard this information and do not sell or market to third parties.

HOW DO I PLACE AN ORDER?

We make the order process easy.  The easiest method is to order online via our secure shopping cart.  Or, if you prefer, you can call, email or fax an order.  If you have questions pertaining to a product prior to ordering you can send us an email, call or fax.  Email is often easier for us to promptly respond to as we can do so 24/7.

IS AN ONLINE PURCHASE A SAFE AND SECURE TRANSACTION?

Absolutely.  We partner with Heartland Payment Systems and Authorize.net to offer a fully encrypted platform to ensure safe and secure transactions.  We do not keep your credit card record on file past the shipment of your order.  If you prefer we are able to accept your credit card payment via phone or fax.

HOW LONG WILL MY ORDER TAKE?

We try to maintain an inventory position on all our component parts both to be cost efficient and to ensure prompt delivery. Orders are assembled and finished according to your specifications.  Knowing that you are eager for your furniture to arrive we make every effort to complete each order in a timely manner. We work on a seasonal calendar basis with orders and shipments that is further explained in the menu link ORDER INFO. 

CAN I CANCEL MY ORDER PRIOR TO SHIPMENT?

Of course we’d prefer that you NOT cancel your order.  Because each order is assembled and finished to your selection there is a “semi-custom” nature to our products.  As such there is a 15% cancellation fee or a minimum fee of $250 whichever is greater.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept MC, Visa, American Express and Discovery credit cards, as well as personal and corporate checks.  A 50% deposit is required of all orders with balance due prior to shipment.

IS THERE SALES TAX?

There is no sales tax for out-of-state deliveries.  There is a 7% sales tax for all orders shipped within New Jersey.

HOW DOES YOUR FURNITURE SHIP?

By land, sea or air.  Our products ship near and far, including our burgeoning overseas marketplace.  We ship our furniture via various methods: UPS, FED EX, Common Carrier, white-glove/blanket wrap service, and air/sea for international orders.  In each instance we look for the safest and most economical means.  Some of our furniture does weigh over 100lbs and we take this into consideration when selecting the best shipping method.  Rest assured that our furniture is carefully packaged for transit.

DO YOU OFFER STORAGE IF I’M NOT ABLE TO ACCEPT DELIVERY?

We can delay your shipment for 2 weeks from the confirmed ship date, but beyond this we do not have storage space.

WHAT IF MY FURNITURE IS DAMAGED IN SHIPPING?

We share this concern. For this reason we take every precaution and then some to ensure that your furniture will arrive safely.  If anything, our products are probably over-packaged, but we’d rather err on the side of protection.  As well, each shipment is fully insured.  It does little good for us to work as hard as we do to craft each product only to have it arrive damaged.  In the unlikely event that damage has occurred during transport both the transport carrier and we should be notified.  We may ask you to send us a few digital pics illustrating the damage so that we address how best to promptly remedy.

IS THE FURNITURE FULLY ASSEMBLED?

Yes! We’re not about to ask you to assemble your furniture.  Moreover, many of our designs use a concealed method of assembly that require special tools and equipment that can only be done at our shop.

DO YOU OFFER CUSTOM PAINT COLORS?

We have a clearly defined and integrated “palette” and paint system that we inventory for our product line.  While it is not feasible for us to open the “flood gates” of custom colors for each individual order, we are open to discussing the requirements of your project to see if we are able to accommodate.  As with anything custom there is always an associative cost. 

WILL I HAVE TO REPAINT MY FURNITURE?

We use the finest marine-quality paint on our wood components that is available in the United States or elsewhere.  Our products have the same quality finish as the dramatic high-gloss finishes on the doors of London and facades of Paris. We found the best paint originates from Holland because no one understands color and pigmentation quite the same way as the Dutch do. There’s a reason why a gallon is 4X the cost of other leading brands.  Our paint is eco-friendly in full compliance with LEED® standards, with a brilliant, chip-resistant, non-fading, UV and mildew protected coating.  Our paints are formulated with expensive resins that are combined with high concentrations of finely ground pigments, and not inexpensive fillers. Our painted finish can normally be expected to look freshly-painted for 12-15 years.  With each order we do include a small can of touch-up paint sufficient to apply a fresh coat if need be.  Or, you can return the product to us for a complete re-coating at no cost.  Our metal components are finished with a specially formulated exterior coating. Application is a baked powder-coat enamel for the most durable finish available.

DO YOU ACCEPT CUSTOM WORK?

We invest countless hours with each new product we introduce. Behind each product is considerable research, design, engineering, prototypes, patterns, jigs and fixture, special tooling and knives, field-testing, consumer feedback, copyrights and design patents.  All of which is to say, there’s more to each product than meets the eye.  Here again, we are not a custom shop, but if you have a special project in mind with sufficient quantities, we would be willing to take a look.

HOW DO I CARE FOR MY FURNITURE ONCE I RECEIVE IT?

For cleaning we recommend non-abrasive agents without chemical additives, as they may be corrosive to the finish.  A damp cloth (old tee-shirt or cloth diaper) with a mild soap applied with gentle pressure is really all that is required to maintain your furniture.  Our natural wood elements are best left to age and develop their own natural patina and character.  Products can be hosed with gentle pressure.  Avoid use of high-pressure washers.

CAN FURNITURE BE LEFT OUTDOORS DURING WINTER?

Yes, our furniture is designed for both indoor and outdoor use.  Left outdoors it will endure most inclement weather.  Having said that, we recommend that furniture be covered and protected during harsh winter months of snow, ice and salt air.  We always say to care for your furniture the same way you would care for your car.

CAN MY FURNITURE BE REFINISHED IF NEED BE?

As mentioned previously, we use premium marine-quality paint on all our products that is extremely durable.  Beneath the double topcoat we prime each component on all 6-sides so that the material is fully sealed and protected from moisture absorption.  6-side priming is certainly more tedious but in the long run is the only way to ensure finish longevity.  If you feel the need to lightly re-finish or touch-up a particular item just let us know and we will send you a small amount of touch-up paint.

DO YOU OFFER SALES OR SPECIALS?

Periodically we will offer a special or promotion on an item.  If you have not already done so, please Subscribe to our newsletter for priority information on specials and promotions.  We also will have “show specials” on select products.  Best to check our “What’s New” section for this information.  We also have a “Tell A Friend Program” in which we offer a $100 credit for friend referrals who subsequently place an order.

DO YOU INTRODUCE NEW DESIGNS EACH YEAR?

We’re a design-driven company.  It’s in our DNA.  It’s what we do and what we love.  We don’t like to stand in one place and don’t like to rest on our laurels.  So, yes, we introduce new designs each year and often retire other designs from production. 

ARE YOUR DESIGNS EXCLUSIVE?

Each of our designs is original and exclusive to Kensington Smith.  Understandably, we are protective of our designs and obtain copyrights and design patents where applicable.  We vigorously enforce protection of our products against infringement and knock-offs.  You can read further about this with our Copyright Notice.

IS THERE A PRODUCT GUARANTEE?

In an age of built-in product obsolescence we’re proud to offer an unprecedented, conditional lifetime warranty on each of our furniture designs.  Your satisfaction with our designs is important, as is the trust and confidence you place in us.  We’re not going to give you the run-around, point fingers and hide behind small print, asterisks and legalese.  With us it’s pretty basic. If you’re not happy, we’re not happy.  Refer to our Guarantee for more details.

 

 
Our products are proudly made in the USA Made in the USA